Privacy Notice for Northfield Water Removal

How Your Call Information Is Handled

Northfield Water Removal is a phone line and local guide for water removal, drying and cleanup after water damage in Northfield, Minnesota and nearby towns. When you call, one of our local water damage professionals takes the request and does the work. The service process is a phone call about the water damage, what it touched and where you are. The sections below explain the information recorded during that conversation and the tools used to count website visits.

Calls Are Recorded

Every call to the site's number is recorded for the whole call. By staying on the line after the call connects, you agree to being recorded. If you do not want to be recorded, hang up.

Information in a Water Damage Request

A service conversation includes the location, what the water reached, where it came from if you know, and a way to reach you. A description of the affected rooms helps, and nothing is required to start. The recording captures information spoken during the conversation. Calls go through our call-tracking platform, which records calls and logs details such as your phone number, the time and length of the call, and whatever you say. Those spoken details are part of the call data, including information you choose to give about the request.

Do

• Call to describe the water damage.
• Keep the conversation focused on the service request.

Don't

• Volunteer unrelated sensitive information.
• Assume the recording excludes part of the conversation.

Connecting the Call and Sharing Details

Connecting a caller with a local professional means that the person handling the request hears the details discussed during the connected call. Recordings and call data are shared only with the professional who takes your call, with the call-tracking platform that runs the line, and when the law requires. That sharing covers both the recording of the conversation and the call details logged by the platform.

Website Analytics and Technical Information

We use Google Analytics 4 and Umami to count website visits, pages and devices. Google Analytics 4 uses cookies. Umami runs on our own server and does not use cookies. These tools count activity on the website; the call-tracking platform records the phone conversation and logs its details.

The site has no forms, accounts, payments or ads. Some pages embed a Google map, and loading it sends your IP address and browser details to Google.

Retention and Access to Records

We keep recordings and call data for as long as needed. You can use the privacy email below to request access to your personal information or ask for deletion.

Privacy Contact and Requests

Email [email protected] with privacy questions, requests for access to your personal information, or requests for deletion. Use the same address to opt out of any sale or sharing of personal information under state privacy laws. An opt-out never stops you from being connected to a local professional when you call.

The contact page gives the phone-based route. Send privacy inquiries to the email address above, including questions about call recordings, logged call details or website analytics.